Find answer to most frequently asked questions.

Why is my pool green?

  • High/Low Conditioner Levels: if the conditioner levels are not hte appropriate parts per million, it will affect the chlorine causing the pool to go green or occasionally yellow. If the conditioner is too high, it will block out the chlorine; if the conditioner is too low, it will cause the chlorine to evaporate with the heat.
  • Improper Water Chemistry: the most common problem is that water chemistry is not properly balanced. The chlorine and pH should always be kept at the proper levels for clean and clear water.
  • Old Water: Water can grow tired and worn; pool water should typically be changed out every 5-10 years. When dealing with old water, it will often become difficult to balance chemicals.
  • Dirty Filter: In some cases, the filter just needs to be cleaned out for proper circulation.
  • High Phosphate Level: Phosphates are a mineral that act likefood for algea. Many times when an algeacide or chlorine fails to clear upa pool, it will be because of the high phosphate level. Because phosphate is a mineral, it cannot be removed with any algeacide or shock treatment; it would have to be with a phospate remover only.

What is the appropriate PSI for my filter?

  • Every starting pressure varies. When the filter pressure increases 10 PSI from its starting pressure the filter should be cleaned.
  • Your clean, or starting pressure is your normal running PSI. For example, if your filter pressure starts at 10, once it’s at 20 you should be looking into a filter clean. Not all filters will start at 10 PSI, there are many variables that contribute to the starting pressure, such as filter size, pump horsepower, and plumbing size.

What are the appropriate chlorine, pH and cyanaric acid levels for my pool?

  • Chlorine: 1.0 – 3.0 ppm
  • pH: 7.4 – 7.6 ppm
  • Alkalinity: 80 – 120 ppm
  • Conditioner: 60 – 80 ppm

My heater is not working, what is the problem?

  • Dirty Filter: It’s very common for a heaer to stop working due to a firty filter. Always check your filter pressure before calling in a filter problem.
  • If filter is clean, troubleshooting is required.

Is it recommended to use chlorine tablets year round?

Tabs are recommended for the summertime. In the winter time they will typically dissolve very slowly. Also if use year round, it will increase the conditioner level and possibly start neutralizing the chlorine.

What is the typical lifespan of a motor/pump, heater, and/or filter?

Lifespan of any equiptment piece will vary. In order to get the most life out of your equpitment, be sure to always keep your baskets clean, keep the pool water level at the appropriate level, and stay up to date with any equiptment maintenance (filter cleans, o-ring changes, heater cleanings, etc.)

How many pounds of D.E should I be adding to my filter at every filter clean?

  • 36 sq. ft: 7.2 pounds
  • 48 sq. ft: 10 pounds
  • 60 sq. ft: 12 pounds
  • 72 sq. ft: 14.5 pounds

Why do I have D.E returning back into my pool?

D.E retuning into the pool could be due to filter grids or inside elements being cracked or broken. It could also mean that it is time to change to stem pipe o-ring located on the manifold.

Why is my spa draining when my system shuts off?

This typically happens as the result of a bad check valve or there can also be an aie leak somewhere in the system.

How often should I "shock" my pool water, and how do I do that?

Typically a chlorine shock should be done once a months depending on usage. In order to do this, you simply add one bag of your choice shock per every 10,000 gallons of water.